Remediation Services

Question 1

Read the case, just focus on the Emergency Accident Remediation Services （EARS）parts which are highlighted. Do the following research:

—Research whether there is competition or a market to expand to and grow the EARS team in Western Canada.

o Further west, potentially across the country

o If there is competition, see how they are doing and consider consulting with these teams – higher margin with consulting rather than expanding trucking regions

o Expand their region for EARS – if they are shutting down Bathurst and Moncton so consider trying to take over their area o Consider adding a director for the EARS team to start consulting.

Question 2

Gem Infosys, a small software company, has decided to better secure its computer systems after a malware attack shut down its network operations for 2 full days. The organization uses a firewall, three file servers, two Web servers, one Windows 2008 Active Directory server for user access and authentication, ten PCs, and a broadband connection to the Internet. The management at Gem needs you to formulate an incident-response policy to reduce network down time if future incidents occur. Develop an incident-response policy that covers the development of an incident-response team, disaster-recovery processes, and business-continuity planning.