| One of the first tasks in the development of any department is to define the roles and responsibilities of the members of the department. This information will be vital to the staffing and assignment of tasks within the department once it is up and running. Starting with the help desk requirements list provided in the project outline section of the operations document completed in the previous project, define the people required to staff the help desk organization. Define the skills necessary for each job function and the responsibilities of each staff member. Sufficient detail should be provided to allow a human resources department to adequately staff the department when the time is ready.
The project deliverables are as follows:
- Update the Help Desk Operations Guide document title page with a new date and project name.
- Update the previously completed sections based on instructor feedback.
- Update the Roles and Responsibilities section following these guidelines:
- Describe each of the roles that will comprise the help desk department.
- Include the skills required by each of the staff members to perform their job.
- Provide sufficient detail to allow human resources to staff the department.
- Define the responsibilities for each of the roles with sufficient detail to serve as a guideline for staff members to perform their job.
- Be sure to update your table of contents before submission.
- Name the document yourname_IT141_IP2.doc
- Submit the document for grading
Grading Rubric:
| Rubric Item |
Requirements |
Points
|
| Document Organization |
- Title page: should include course name and number, project name, student name, and date.
- Table of Contents: auto-generated, updated tabled of contents.
- Section Headings: all required section headings on new pages
|
10 |
| Roles |
- Describe each of the roles that will comprise the help desk department.
- Include the skills required by each of the staff members to perform their job.
- Provide sufficient detail to allow human resources to staff the department
|
60 |
| Responsibilities |
- Define the responsibilities for each of the roles with sufficient detail to serve as a guideline for the staff member to perform their job.
|
65 |
| Mechanics |
Document should be free of grammar and spelling mistakes and should be written at a college level. |
15 |
| Total Points |
|
150 |
Adhere to APA formatting and reference guidelines when writing your response. Additionally, your response should be free of grammatical errors, use complete sentences, and give specific details to support statements. |
