Legal Bonds

Question 1

Which of the following is NOT an expectation of a payment system?

A. Integrity
B. Confidentiality
C. Authority
D. Authentication

As a communication resource, the Internet serves as a __________, or a means for closing the marketing loop by obtaining feedback about the product experience from the consumer.

A. marketing agent
B. response device
C. database
D. transference device

__________ theory provides a framework that integrates complaint management processes with psychological measures of relational exchange.

A. Decision
B. Delivery
C. Justice
D. Response

Which of the following is NOT a basis for assessing distributive justice?

A. Distributive expectation
B. Distributive equity
C. Distributive equality
D. Distributive needs

__________ are dimensions that reflect the behaviors and expectations of behavior in a particular buyer-seller relationship.

A. Legal bonds
B. Cooperative norms
C. Operational linkages
D. All of the above

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