Which of the following is NOT an expectation of a payment system?
As a communication resource, the Internet serves as a __________, or a means for closing the marketing loop by obtaining feedback about the product experience from the consumer.
A. marketing agent
B. response device
D. transference device
__________ theory provides a framework that integrates complaint management processes with psychological measures of relational exchange.
Which of the following is NOT a basis for assessing distributive justice?
A. Distributive expectation
B. Distributive equity
C. Distributive equality
D. Distributive needs
__________ are dimensions that reflect the behaviors and expectations of behavior in a particular buyer-seller relationship.
A. Legal bonds
B. Cooperative norms
C. Operational linkages
D. All of the above
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