Client Records

Question 1

You are the administrator of a human services agency that provides services to a local native American tribe. You discover that a member of the housekeeping staff is “counseling” multiple clients who happen to be members of the tribe where he is an elder.

You learn that he is accessing client records and using this information to provide advice that sometimes contradicts the advice that is given by the professionals at the agency. You also learn that he has been warned to discontinue this practice but has refused to comply. Additionally, the agency has approached the clients to inform them that he is not qualified to provide this service, but the clients object to this restriction and threaten to leave if he is fired.


Analyze the situation and write a 6- to 8-page report in which you will outline and justify a course of action. In your report:

  • Identify the multiple ethical issues involved in this scenario.
  • Construct a decision tree of the various courses of action possible and their potential consequences.
  • Discuss how your personal beliefs and values may influence your decision.
  • Select and defend your decision and recommendation.
  • Include suggestions for managing the risks.

Question 2

Discuss how the course has changed how you see ethical dilemmas in education & society

Your response should be 1 – 2 double spaced pages.

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