Technology Use

Question 1

Evaluate service provider and customer experiences for a selected business.

Research the type(s) of service, type(s) of customers, use of technology, organizational structure, and delivery processes for the business.

Select one area of opportunity and develop a 700- to 1,050-word service management improvement plan that includes the following:

• A description of the company
• A description of the area of opportunity
• An analysis of potential solutions to address service management needs
• A comparison of the business with other businesses in the same sector that outlines competitive advantages in the area of opportunity as a result of implementing this solution

Use process improvement techniques that are relevant to the industry of concern and the area/service that you are trying to improve.

Format your paper according to APA guidelines.

Click on the Assignment Files tab to submit your assignment.

Question 2
Each human service worker has his/her personal reasons for entering the profession. In a 2 page paper address the following:

• Compare and contrast the difference between helping a client vs. saving a client? Discuss the ethical issues and challenges related to human service workers who enter the profession with the intention of saving people.
• Does this “saving souls” mindset create a potential for harm?
• Defend your comments. Be specific. Give examples.