Service Experience

Question 1

Locate three different human service groups provided near or within your community (support groups for addiction, weight loss support groups, groups for new moms, etc).

Obtain information about the groups via their website, by making a phone call, sending an email, or visiting the group in person.

Prepare a 350- to 500-word overview of each group in which the following components are addressed:

  • What kinds of services are provided by this group?
  • Should members be pre-screened for any reason? Why or why not?
  • What specific training and experience do you feel is essential to be ethical and effective with this group?
  • What kinds of ethical dilemmas may arise in this type of group?
  • Which code(s) of ethics would be relevant to this group? Explain how these codes address the needs of the group?

Format your paper consistent with APA guidelines.

Question 2

  • Describe a poor service experience about which you complained to a friend or family member.What does your behavior suggest about the type of complainer you are? Justify your response. Are you the same type of complainer in all contexts with all businesses or do you act differently in some contexts or with some businesses? If there is a difference, how do you explain it?

Textbook: Services Marketing, Zeithaml, Bitner, & Gremler, 6th Ed., McGraw-Hill/IrwinISBN: 978-0-07-811205-8



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