Read these articles about the Toyota Safety Crisis which we will use as the basis for discussion in tutorials.


1. How did organization structure inform this case study? (i.e. How did Toyota respond?)2. How can we explain this case study in terms of organizational decision-making?
a)What were the (un)certainties – what do we know, what don’t we know?
b)What were the different pathways or options that the company could have taken?
c)Why might individual managers have been reluctant to act (i.e. make a decision) in this case study?
d)What were the consequences of not making a decision (non-decision)?

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