(1) A brief description of the organization/process that you will study (my topic: Ads on Social media; Finding a better way to filter through things that are better suited to a user vs a lot of useless ads)
(2) quality problems of the existing processes,
(3) data collection plan and the sources of existing data used for at least 3TQM tools listed below ***:(1) Benchmarking, (2) QFD (House of Quality), (3) Gap Analysis and SERVQUAL, (4) Service Blueprinting, (5) Control Charts, (6) Process Capability Analysis, (7) Process Map, (8) Cause and Effect (Fishbone) Diagram, (9) Pareto Analysis, (10) Gauge R&R, and (11) Taguchi Method.
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