Professional Behavior

Question 1

A new company called Business Executive has been in business just one year with miraculous success. Their newest product, a laptop bag that has built in legs and allows the business person to simply unzip the bag and fold down the legs obviously needs some changes. Customer service has been inundated in the last 48 hours since the launch of product 7 on their website. There were presales allowed for priority customers with promised arrival of their new laptop bag and stand on the day of launch in Los Angeles. The customer service analytics started populating from the pacific time zone and rolled out across the world with just a 10-15 minute delay. This company has stores in various major airports throughout the world and a website where their customers are located. Their call centers are located in Los Angeles, CA, Des Moines, IA, Albany, NY, the United Kingdom, Spain, Brazil, Cost Rica, France, Germany, India, Hong Kong, and South Africa.

Follow along with the comic book to see the results of this product launch from the customer service standpoint. After reading the comic book and analyzing the analytics, fill in the comic book using the information from the CSR Tool Belt. Begin interacting with the comic book. When you are ready be sure to choose “submit” in order for your instructor to be able to grade your submission.

Question 2

Every job position has certain expectation and requirements in order to achieve success in the organization.

For this assignment, submit a paper of 500-650 words which details the professional behavior of your job. What would you tell a new employee on the job that you wish you were told when you started? What are your career goals moving forward from this point in your career/life?

Please ensure that you correctly cite within the assignment references that have been utilized. Please remember to include a title page, reference page and rubric in the assignment. Please make sure to follow HSA Style Guidelines for formatting the paper. Please note that word count DOES NOT include the title page or the rubric. Only the written content of the paper qualifies for meeting the word count requirement.

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