Culture of Trust

Question 1

After viewing the two (2) Lynda.com videos on company culture this week, identify at least three (3) elements of a strong company culture of trust and integrity. Explain why each of these elements is important, and provide an example of each that was not used in either video.

Question 2

A phone call came into the help center from an older patient. She asks, “Which of my insurances is my primary insurance?”

She has been on her husband’s HMO for a long time. Recently she got a new job that offers health insurance, as well.

DISCUSS

What advice would you give the caller to find out how to tell which insurance would be her primary and why that matters. And, if she submitted a claim, should it be filed with multiple carriers?

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