Read Case Publix on pages 94 & 117 from your textbook and address the following questions.
- If you reflect on all the things Publix does to build and maintain satisfaction levels, which would “move the needle” for you the most? Why?
- If you had the opportunity to allocate a portion of your paycheck to stock ownership in your company, would you? Why or why not? How do you think owning the stock would shape your attitudes toward your employer?
- Businesses like Publix employ a lot of part-time employees and employees who are just getting started in their work careers. Do you think it’s easier to build job satisfaction levels among such employees, or harder?
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